If you have any question maybe it is already anwered in the FAQ, take a look to verify it.
If you can not find the answer to your question, do not hesitate to contact us.
* RETURNS AND ECHANGES:
Due the nature of thosee items, all sales are final. There are not changes, returns or refunds in digital items. However, if you have any problem, please contact us and we will try to resolve it for you.
Please read always the description of each article before purchasing.
When purchasing product you are granted a "limited usage license", you can use Anrusa Paris produts for:
- personal use
- professional use, limited to create composite photography for clients as long as they do not intend on using the finished product for commercial or promotional purposes.
Designers or merchants are not allowed to use my designs or part of them to create competitive products.
This general rule excludes articles whose description clearly states that the commercial use is allowed.
* WHAT USES ARE NOT ALLOWED?
It is not allowed:
- to make book covers, calendars, wallpapers or similar products for sale.
- to print my designs for sales.
- to use my items for advertising or promotions,
- enter into contests using my designs.
Do not claim my work as your own, the copyright is not transferable.
* HOW WILL I RECEIVE MI ORDER?
When you complete your purchase for a digital item, you will be able to download the item at the end of the checkout process.
You will also receive an order confirmation email, including the order confirmation receipt and link to download the product.
You images will not include the model (they are examples of use) and will not have watermark.
* I NEED TO HAVE AN ACCOUNT TO BE ABLE TO BUY?
No, creating an account is totally optional, but consider doing it if you want to have acces to your past purchases.
* WHY MY TRANSACTION COULD NOT BE PROCESSED?
Maybe it is caused by incorrectly entered information. Please clear your cache and re-enter information and try again, possibly with another credit card if it fails again.
* I FORGOT TO APPLY A COUPON TO MY ORDER, CAN YOU REFUND ME THE DIFFERENCE?
Unfortunately it is not possible, we do not allow a coupon to be reimbursed after the sale has went through. Please make sure you are using the code during checkout.
* DID NOT RECEIVE THE ORDER.
If you are waiting for an email and haven’t received one, check your email spam or promotions folder. To prevent this, add us to your address book and/or whitelist.
* I AM HAVING TROUBLE DOWNLOADING MY FILES.
Since most of the files are very large, connections can time out and cause problems. Try re-downloading the files with one at a time.
Sometimes using a different Internet browser can help when you are experiencing problems. If you use Internet Explorer, try using Firefox.
Unfortunately, there isn't much that can be done to guarantee the quality of a buyer's Internet connection.
* I LOST MY FILES
It is expected that the purchaser without account will back up the files on an external storage device. Fairy Magic Chest is not responsibe for lost files, but may be willing to re-issue them once a valid purchase receipt has been provided.
* HOW TO USE DIGITAL BACKGROUNDS, OVERLAYS AND TEXTURES?
You need an editing program that allows you to work with layers, such as Photoshop, and know how to work with it.
* USE ON SOCIAL MEDIA
You can upload your finished work to your website and any social media platforms, but always showing your finished creation after adding your model, always you must include your subject (model) before to post it.
* OTHERS USES NO INDICATED
If you have any questions regarding the use you can make, please contact me.
Unauthorized use will result in an appropriate legal action.
* CAN I PRINT THE DIGITAL BACKGROUNDS AS A ACTUAL LARGE SCALE ?
Please note that, since it is not the main purpose of those digital items to obtain prints on a large scale, we do not provide other file sizes, only those indicated in the descriptions.
However, being high resolution files, you can print the digital backgrounds as a actualle large scale, but only only in two cases:
- for your personal use (birthday party, banner, etc)
- for your professional use in your photography job.
Please note that it is not allowed to print the designs for sales.
* WHAT PRINT SIZE CAN I OBTAIN FROM THE DIGITAL DOWNLOAD?
They are high resolution images at 300 dpi, so you can easily get other sizes.
To know the exact size is better to ask to the professional of printing service.
* DO YOU PROVIDE PHYSICAL BACKDROPS?
No, at this moment we do not provide the items in a physical way so, if you found them available for sale, this is from a no legal provider.
* CUSTOM AND PERSONALIZED DESIGN AND EDITING SERVICES
I currently do not offer any of these services.
* CAN I USE YOUR OVERLAYS TO MAKE BACKGROUNDS FOR SALE?
* I LIKE THE ITEM BUT I WANT A LITTLE MODIFICATION? IT IS POSSIBLE?
I am very sorry but I do not offer changes in the items. I would need to find the psd between many hard drives, make the change (and there are many related layers in each work), and then I need to create the new file. To make that for many clients would be not possible. Thank you for understanding.