FAQ

If you have any question maybe it is already anwered in the FAQ, tale a look to verify it.

If you can not find the answer to your question, do not hesitate to contact us.

 

* DO I NEED TO HAVE AN ACCOUNT TO BUY?


No, the creation of the account is optional, it is offered to the clients so that they have access to their order history, and also to facilitate the purchase process, since it will not be necessary to enter the information again.

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* SUMMARY OF THERMS OF USE:

Please read always the description of each article before purchasing.

When purchasing this product you are granted a "limited usage license", you can use our produts for:

 

- personal use

- professional photography use (limited). Thi use is limited to create composite imagery for photography clients as long as they do not intend on using the finished product for commercial purposes. Any products given to a client must be in a non-editable file format.

 

Returns and exchanges: Due the nature of thosee items, all sales are final. There are not changes, returns or refunds in digital items. However, if you have any problem, please contact us and we will try to resolve it for you.

 

By purchasing our items you are agreein to these terms of use.

 

All the work is protected by Copyright laws, so failure to comply with any of the terms of use will result in appropriate legal action being taken.

 

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* HOW WILL I RECEIVE MI ORDER?

When you complete your purchase for a digital item, you will be able to download the item at the end of the checkout process.

You will also receive an order confirmation email, including the order confirmation receipt and link to download the product.

 

You images will not include the model (they are examples of use) and will not have watermark.

 

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* WHY MY TRANSACTION COULD NOT BE PROCESSED?

Maybe it is caused by incorrectly entered information. Please clear your cache and re-enter information and try again, possibly with another credit card if it fails again.

 

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* I FORGOT TO APPLY A COUPON TO MY ORDER, CAN YOU REFUND ME THE DIFFERENCE?

Unfortunately it is not possible, we do not allow a coupon to be reimbursed after the sale has went through. Please make sure you are using the code during checkout. 

 

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* DID NOT RECEIVE THE ORDER.

 

If you are waiting for an email and haven’t received one, check your email spam or promotions folder. To prevent this, add us to your address book and/or whitelist.

 

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* I AM HAVING TROUBLE DOWNLOADING MY FILES.

Since most of the files are very large, connections can time out and cause problems. Try re-downloading the files with one at a time.

 Sometimes using a different Internet browser can help when you are experiencing problems.  If you use Internet Explorer, try using Firefox.

 Unfortunately, there isn't much that can be done to guarantee the quality of a buyer's Internet connection.

 

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* I LOST MY FILES

 You can re-download your order at any time if you created a user account. 

Also, you can re-download your order at any time from the email received.

 

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* HOW TO USE DIGITAL BACKGROUNDS, OVERLAYS AND TEXTURES?

You need an editing program that allows you to work with layers, such as Photoshop, and know how to work with it.

 

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* USE ON SOCIAL MEDIA

You can upload your finished work to your website and any social media platforms, but always showing your finished creation after adding your model, always you must include your subject (model) before to post it.

 

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* WHAT USES ARE NOT ALLOWED?

Anything from this store may not be resold, shared, licensed, or distributed in any way different from those expressly indicated in the terms of use.

It is not allowed:

- to make book covers, calendars, wallpapers or similar products for sale.

- to print my designs for sales.

- to use my items for advertising or promotions,

- enter into contests using  my designs. 

 

Do not claim my work as your own, the copyright is not transferable.

 

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* OTHERS USES NO INDICATED

If you have any questions regarding the use you can make, please contact me.

Unauthorized use will result in an appropriate legal action.



I reserve the right to change the terms of use.

 

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* CAN I PRINT THE DIGITAL BACKGROUNDS AS A ACTUAL LARGE SCALE ?

Please note that, since it is not the main purpose of those digital items to obtain prints on a large scale, we do not provide other file sizes, only those indicated in the descriptions.

However, being high resolution files, you can print the digital backgrounds as a actualle large scale, but only only in two cases:

- for your personal use (birthday party, banner, etc)
- for your professional use in your photography job.

Please note that it is not allowed to print the designs for sales.

 

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* WHAT PRINT SIZE CAN I OBTAIN FROM THE DIGITAL DOWNLOAD?

They are high resolution images at 300 dpi, so you can easily get other sizes. 
To know the exact size is better to ask to the professional of printing service.

 

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* DO YOU PROVIDE PHYSICAL BACKDROPS?

No, at this moment we do not provide the items in a physical way so, if you found them available for sale, this is from a no legal provider. 

 

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* CUSTOM AND PERSONALIZED DIGITAL BACKGROUNDS AND EDITING SERVICES

I do not currently offer any custom editing service.

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* CAN I USE YOUR OVERLAYS TO MAKE BACKGROUNDS FOR SALE?

Generally no, because most of my overlays are the result of creative process and detailed editing work. However, where it is permissible to do so (create new items for sale from my products), it will be said in the item's description. 

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By purchasing Fairy Magic Chest items you are agreein all the terms of use contained in these answers.

We reserve the right to change the terms of use at any time.

Anrusa Paris work is protected by Copyright laws, so failure to comply with any of the above terms of use will result in appropriate legal action being taken.

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