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FAQ

Terms of Use

What are the Terms of Use?
PLEASE READ FULL FAQs about terms of use, if you can't find the answer don't hesitate to contact me.

My products are exclusively intended for personal use, or for the creation of composite photographs by photographers (understood as professionals who take their own photos). The use for online remote edits, where the client sends their own photo for manipulation, is expressly prohibited.

PLEASE READ : Other uses not allowed are indicated bellow ( in another question).

When you acquire my digital assets, I grant you a personal, non-exclusive, and non-transferable license for their use in accordance with these terms.

What uses are not allowed?
- Anything from this store must not be directly or indirectly resold, shared, licensed, or distributed, directly or indirectly, in any way.

- The use of my products in online editing services, whether paid or free, is strictly prohibited. This restriction is in place to prevent direct competition with my own online editing service, utilizing my own artistic work, and also to preserve the quality and integrity of my products. Online editing, in this context, is understood as cases where the client submits the photo, and it is not the editor who captures it.

- It is not allowed to participate in contests, magazines, exhibitions, awards, or similar using my digital backgrounds.

- You can not use images made with my digital backgrounds to advertise online outside of your own sites (this includes but is not limited to google ads, facebook and instagrams ads).

- You may not use any of the example images (photos) from my shop/site and display them on your website. You need to make your own examples.

- Files may be sent to your clients flattened.

- Your clients can't use the work made with my backgrounds for commercial purposes.

All uses which are not expressly granted are prohibited. If you have any questions regarding the use you can make, please contact me.

Do not claim my work as your own, the copyright is not transferable.

All the work is protected by Copyright laws, so failure to comply with any of the terms of use will result in appropriate legal action being taken.

I reserve the right to change this policy without prior notice, but rest ssured, I will strive to ensure that these changes do not adversely affect past purchases whenever possible.
Use on Social Media
You can upload your finished work to your website and any social media platfoms, but always showing your finished creation, after adding your subject or creating your artwork.
Can I use your overlays to make backgrounds for sale?
Please note: The term 'overlays' specifically refers to PNGs on a transparent background.

Only in certain cases, small-scale commercial use is allowed, only when explicitly stated in the description. This allowance applies when the overlay is incorporated into a creative work that requires effort, and the files cannot be extracted. The availability of this option depends on the specific item.

If this is not explicitly mentioned in the description, general terms of use apply.

Before Purchase

Do I need to have an account to be able to buy?
No, creating an account is totally optional, but consider doing it if you want to have acces to yout past purchases.

I like the item but I want a little modification. It is possible? I am very sorry but due to a busy schedule I am not able to do changes in the items. To make that for many clients would be not possible. Thank you for understanding.

I like the item but I want a little modification. It is possible?
I am very sorry but due to a busy schedule I am not able to do changes in the items. To make that for many clients would be not possible. Thank you for understanding.

During Purchase and Download

How will I receive my order?
When you complete your purchase for a digital item, you will be able to download the item at the end of the checkout process.

You will also receive an order confirmation email including the order receipt and the link to download the product.

Why my transaction could not be processed?
Maybe it is caused by incorrectly entered information. Please clear your cache, re-enter information and try again, possibly with another credit card if it fails again.
I forgot to apply a coupon to my order, can you refund me the difference?
Unfortunately it is not possible, we do not allow a coupon to be reimbursed arter the sale has went throught. Please make sure you are using the code during checkout.
Did not receive the order
If you are waiting for an email and haven't received one, check your email spam or promotions folder. To prevent this, add us to your adress brook and/or whitelist.

If for any reason you can not find the email, contact support indicating the order number an we will provide you with a new temporary link to download the file. Please note that this will be not possible if you dont present a proof of the purchase.

I am having trouble downloading my files
Since most of the files are very large, connections can time out and cause problems. Try re-downloading the files with one at time.

Sometimes using a different internet brownser can help when you are experiencing problems. If you use Internet Explorer, try using Firefox.

Unfortunately there is not much that can be done to guarantee the quality or a buyer's internet connection.

After Purchase

I lost my files
It is expected that the purchaser without account will back up the files on an external storage device. We are not reponsible for lost files, but may be willing to re-issue them once a valid purchase receip has been provided.

Consider having an account if you want to have acces to your past purchases, however, note that we reserve the right to modify and / or delete the articles without prior notice at any time.

The maximum number of times a customer can download the files is 10. If for some reason you run out of 10 downloads, and need to download the file again, contact me and provide me with a valid recipe of the purchase, I'll be happy to help you download it again.

Printing Images

Can I print the digital backdrops as an actual large scale?
Please note that, since it is not the main purpose of those digital items to obtain prints on a large scale, we do not provide other file sizes, only those indicated in the descriptions. However, being high resolution files, you can print the digital backdrops as an actualle large scale, but only in two cases:

- for your personal use (birthday part, banner, etc)

- for your professional use in your photography studio.

Please note that it is not allowed to print the designs for sales, you would need an extended license to do that.

What print size can I obtain from the digital download?
They are high resolution images at 300 dpi, so you can get easily many sizes. To know the exact size is better to ask to the professional of printing service, they are the professionals who will guarantee a certain quality og the print depending of the size of the file.

Also they are who must guarantee a good result, this is beyond my control so I am not responsible for errors or for the quality of the print.

Services

Do you provide physical backdrops?
At this moment my digital backgrounds can not be purchased as a physical backdrops, so if you found them available for sale this is from a NO LEGAL provider.
How soon will the editing services be available?
Currently, due to time constraints, I am not offering editing services. However, I hope to make it available again soon.

Other

Why do different watermarks appear on your products, such as Digital Backdrops Store, Angeles Ruiz Studio, and Fairy Magic Chest?
My online store is called Digital Backdrop Store. On my social media accounts, I go by Angeles Ruiz Studio, and my Etsy shop is named Fairy Magic Chest. Rest assured, I am always the same person.
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