FAQ
Terms of Use
What are the Terms of Use?
My products are exclusively intended for personal use, or for the creation of composite photographs by photographers (understood as professionals who take their own photos). The use for online remote edits, where the client sends their own photo for manipulation, is expressly prohibited.
PLEASE READ : Other uses not allowed are indicated bellow ( in another question).
When you acquire my digital assets, I grant you a personal, non-exclusive, and non-transferable license for their use in accordance with these terms.
What uses are not allowed?
- It is not allowed to participate in contests, magazines, exhibitions, awards, or similar using my digital backgrounds.
- You can not use images made with my digital backgrounds to advertise online outside of your own sites (this includes but is not limited to google ads, facebook and instagrams ads).
- You may not use any of the example images (photos) from my shop/site and display them on your website. You need to make your own examples.
- Files may be sent to your clients flattened.
- Your clients can't use the work made with my backgrounds for commercial purposes.
All uses which are not expressly granted are prohibited. If you have any questions regarding the use you can make, please contact me.
Do not claim my work as your own, the copyright is not transferable.
All the work is protected by Copyright laws, so failure to comply with any of the terms of use will result in appropriate legal action being taken.
I reserve the right to change this policy without prior notice, but rest ssured, I will strive to ensure that these changes do not adversely affect past purchases whenever possible.Use on Social Media
Can I use your overlays to make backgrounds for sale?
Only in certain cases, small-scale commercial use is allowed, only when explicitly stated in the description. This allowance applies when the overlay is incorporated into a creative work that requires effort, and the files cannot be extracted. The availability of this option depends on the specific item.
If this is not explicitly mentioned in the description, general terms of use apply.
Before Purchase
Do I need to have an account to be able to buy?
I like the item but I want a little modification. It is possible? I am very sorry but due to a busy schedule I am not able to do changes in the items. To make that for many clients would be not possible. Thank you for understanding.
I like the item but I want a little modification. It is possible?
During Purchase and Download
How will I receive my order?
You will also receive an order confirmation email including the order receipt and the link to download the product.
Why my transaction could not be processed?
I forgot to apply a coupon to my order, can you refund me the difference?
Did not receive the order
If for any reason you can not find the email, contact support indicating the order number an we will provide you with a new temporary link to download the file. Please note that this will be not possible if you dont present a proof of the purchase.
I am having trouble downloading my files
Sometimes using a different internet brownser can help when you are experiencing problems. If you use Internet Explorer, try using Firefox.
Unfortunately there is not much that can be done to guarantee the quality or a buyer's internet connection.
After Purchase
I lost my files
Consider having an account if you want to have acces to your past purchases, however, note that we reserve the right to modify and / or delete the articles without prior notice at any time.
The maximum number of times a customer can download the files is 10. If for some reason you run out of 10 downloads, and need to download the file again, contact me and provide me with a valid recipe of the purchase, I'll be happy to help you download it again.
Printing Images
Can I print the digital backdrops as an actual large scale?
- for your personal use (birthday part, banner, etc)
- for your professional use in your photography studio.
Please note that it is not allowed to print the designs for sales, you would need an extended license to do that.
What print size can I obtain from the digital download?
Also they are who must guarantee a good result, this is beyond my control so I am not responsible for errors or for the quality of the print.